Shift Key SoftwareDownload PDF

Full résumé

Jacob Crandall

Salesforce Administrator / Developer · Freelance Software Engineer

jacob@shiftkeysoftware.comLinkedInGitHub

Professional summary

Salesforce Administrator and Developer with a background in IT, data management, system implementation, training, and operations. I turn complicated requirements into dependable workflows, support people through change, and bring the same systems-minded approach to native Apple software through Shift Key Software.

Professional experience

Freelance Software Engineer

Shift Key Software LLC

Oklahoma City, Oklahoma
  • Design and build independent software products for Apple platforms, with an emphasis on native interaction, dependable workflows, and thoughtful product direction.
  • Own product discovery, Swift and SwiftUI implementation, testing, accessibility, packaging, and release engineering across a growing portfolio of macOS and iOS products.
  • Develop practical systems around AI-assisted workflows, media, app maintenance, transcription, grocery planning, and cross-device continuity.

Salesforce Administrator

International Justice Mission

Remote
  • Administer and optimize Salesforce to improve data integrity, user experience, and dependable day-to-day operations across departments.
  • Build and maintain declarative automation, including Salesforce Flow, and translate business requirements into maintainable platform solutions.
  • Troubleshoot complex platform and access issues, communicate technical decisions clearly, and train users on new processes and capabilities.
  • Led critical system and data migration work, becoming a subject-matter expert for both legacy and replacement systems during the transition.
  • Collaborate with technical and nontechnical partners to plan changes, validate releases, and connect platform work to real business outcomes.

Operations

Diamond S Trucking

Catoosa, Oklahoma
  • Selected, implemented, and administered operational systems including Samsara, HubSpot, Tenstreet, J. J. Keller Safety Management Suite, ITS Dispatch, DocuSign, and Wix.
  • Served as the central IT help desk and systems administrator, supporting employees through new-tool rollouts and ongoing technical issues.
  • Created and delivered training for as many as 40 employees, covering operational workflows, safety requirements, and compliance processes.
  • Built multichannel recruiting and marketing campaigns across social, email, SMS, and web that contributed to a 25% increase in staffing.
  • Managed recruiting, interviewing, hiring, onboarding, safety, and regulatory compliance while improving each process with practical technology.

Assistant Registrar

Oral Roberts University

Tulsa, Oklahoma
  • Served as a Salesforce and Pardot subject-matter expert during implementation, becoming a platform power user and training staff on new workflows.
  • Built reports and supported data-informed operations for student services and graduation processes serving more than 3,000 students.
  • Managed transfer work, student forms, records, and cross-functional requests with a focus on accuracy, responsiveness, and a clear student experience.

Certifications

Salesforce Certified Platform App BuilderSalesforce · Mar 2024

Salesforce Certified AdministratorSalesforce · Oct 2021

Education

Bachelor of Science, MarketingOral Roberts University · 2013–2015

Associate of Science, MarketingTulsa Community College · 2010–2013

Skills & tools

SalesforceAdministration · Flow · Data migration · Reports · Platform App Builder

DeliveryGearset · DemandTools · FormAssembly · Quip · Data integrity · Training

DevelopmentSwift · SwiftUI · macOS · iOS · Git · CI · Release engineering

OperationsTechnical support · System implementation · Recruiting · Compliance

Additional toolsAdobe Creative Suite · Microsoft 365 · Google Workspace · HubSpot · Pardot · DocuSign · Web design · Graphic design