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Full résumé

Jacob Crandall

Salesforce Administrator / Developer | CI/CD & Release Engineering

jacob@shiftkeysoftware.com918-200-5564shiftkeysoftware.comLinkedInGitHub

Professional summary

Salesforce Administrator, Developer, and Release Engineer with five years of hands-on CI/CD, version control, and deployment automation at International Justice Mission. Owns biweekly releases across multiple teams using Gearset, Bitbucket pull requests, and Salesforce CLI/SFDX. Manages release planning, sandbox lifecycles, Apex testing, rollback preparation, production validation, and hotfix follow-up. Also builds native Apple apps and database-backed web products through Shift Key Software.

Professional experience

Freelance Software Engineer

Shift Key Software LLC

Oklahoma City, Oklahoma
  • Design and ship native Apple apps in Swift and SwiftUI, covering product discovery, accessibility, testing, packaging, and release.
  • Build database-backed web products with Supabase, Vercel, Cloudflare, and GitHub.
  • Manage delivery and documentation in Jira and Confluence for AI workflow, media, and app maintenance tools.
  • Products include transcription, grocery planning, and cross-device continuity tools.

Salesforce Administrator / Developer

International Justice Mission

Remote
  • Own IJM's biweekly Salesforce release lifecycle across multiple teams, from release calendars, change requests, and readiness reviews through production deployment and post-deployment verification.
  • Use Gearset, Bitbucket pull requests, and Salesforce CLI/SFDX for source control, deployment packaging, validation, and promotion across environments.
  • Run Apex tests and deployment validations; review dependencies, environment impact, regression risk, and rollback needs before release.
  • Manage the sandbox lifecycle, including creation, refresh, post-refresh configuration, validation, and retirement.
  • Troubleshoot failed tests, deployments, access and configuration issues, and production incidents; coordinate hotfixes and follow-up analysis.
  • Build and administer Salesforce solutions with Agentforce, Apex, Lightning Web Components, and Flow.
  • Lead system and data migrations, maintain release notes and verification evidence, and train users on new workflows.

Operations

Diamond S Trucking

Catoosa, Oklahoma
  • Selected, launched, and managed Samsara, HubSpot, Tenstreet, ITS Dispatch, DocuSign, Wix, and the J. J. Keller Safety Management Suite.
  • Served as the primary IT help desk and systems administrator for software launches and day-to-day technical support.
  • Created and led operations, safety, and compliance training for up to 40 employees.
  • Built recruiting campaigns across social media, email, text, and the web that helped increase staffing by 25%; managed recruiting, interviews, hiring, onboarding, safety, and compliance.

Assistant Registrar

Oral Roberts University

Tulsa, Oklahoma
  • Supported the Salesforce and Pardot implementation as a subject-matter resource, became a platform power user, and trained staff on new workflows.
  • Built reports supporting student services and graduation work for more than 3,000 students.
  • Managed transfer work, student forms, records, and cross-team requests with an emphasis on accuracy, prompt service, and a clear student experience.

Certifications

Gearset CertificationsAll certifications completed

Salesforce Certified Platform App BuilderSalesforce · Mar 2024

Salesforce Certified AdministratorSalesforce · Oct 2021

Education

Bachelor of Science, MarketingOral Roberts University · 2013–2015

Associate of Science, MarketingTulsa Community College · 2010–2013

Skills & tools

Release engineeringGearset CI/CD · Bitbucket pull requests · Salesforce CLI/SFDX · Deployment automation

Release controlsRelease calendars · Change requests · Readiness reviews · Dependency analysis · Rollback plans · Release notes

ValidationApex tests · Deployment validation · Post-deployment checks · Hotfix validation · Incident follow-up

EnvironmentsSandbox lifecycle · Environment configuration · Environment validation · Production deployments

SalesforceAdministration · Agentforce · Apex · Lightning Web Components · Flow · Data migration · Reports

DevelopmentGitHub · Swift · SwiftUI · Supabase · Vercel · Cloudflare · Jira · Confluence